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FAQs

What is the use by?

From taking delivery you need to refrigerate straight away. You then have four days to eat your pizzas.

Can I freeze my Bake At Home pizzas?

Yes you can. Just make sure you fully defrost before following the cooking instructions. You must eat on the day of defrosting. You can keep your pizzas in the freezer up to three months.

Can I order less than four pizzas?

No, at the moment the minimum number of pizzas you need to order to qualify for the courier service is four. Remember though, you can freeze them.

Are there any difference in ingredients for the Bake At Home range?

No, it’s exactly the same dough and toppings we use for our pizzas made and sold through the trucks. We even cook the pizzas in the truck's wood-fired ovens.

The only difference is we cook the pizza without the toppings. We blast chill once cooked, and the add your toppings. It’s then vacuum packed, chilled again, and shipped out for you the next day.

Is your packaging recyclable?

Yes 100%, from the box to the gel packs (you will need to pierce and drain the liquid down the sink first), and the plastic pizza sleeve.

Can I order pizzas from outside the UK?

No, unfortunately not.

My order hasn’t arrived, what do I do?

Please visit the Contact page and send us an email - we will look into it straight away. Please provide your order number.

My pizzas were bashed around in the post and are ruined. What can I do?

Please visit the Contact page and send us an email and we will look into it for you. We may ask you to send us some photos to enable us to pick up with the couriers.

Can I pick up Bake At Home pizzas from the trucks?

At the moment, no, but we are looking at different ways to allow you to get your hands on this range.

Can I order Bake At Pizzas through Click & Collect?

At the moment, no, but we are looking at different ways to allow you to get your hands on this range.

When do you deliver?

We offer free, next day delivery anywhere in the UK, Tuesday to Saturday. You'll need to order before 12pm the day before, otherwise it will ship the next working day.

If you order on a Thursday, after 12pm, your parcel won't be sent out until the following Tuesday, so please bear this in mind.

We entrust our next day delivery service to DHL. Vaporetto can't be held liable for your order not arriving the next day.